Rigged Blackjack Online!!

Question: I used to be a professional poker player at low stakes games online. Then when the games started to become difficult and overly exploited, I had to find something else to do. Knowing my way around odds and gambling, turning to blackjack was something of a natural transition.

Jared Lewis Kumpfer

Head of online table games

I did my research and due diligence. I practiced and prepared for about a year and a half whilst still playing poker to keep the (less and less) money coming in. When I finally made the switch I chose your online casino to play blackjack at as it offers the best rules around (I told you I did my research …). I know from your website you use six decks for play, so I learned the basic strategy based on the set of blackjack rules you offer and the number of decks you use.

But not only that. I also read some of the most in depth and complex blackjack literature out there. I learned how to count an entire deck of cards in less than 13 seconds. (My record currently stands at 9,8 seconds – and suitable to that event, the remaining cards was an ace!) So believe me, I came prepared.

Just like when I played poker, I downloaded sophisticated blackjack software to keep track of my blackjack sessions. It gathers statistics on everything you can possibly think of and is a great tool for analyzing your game.

I started off with a C$80 000 blackjack bankroll (all my savings from many years of low stakes poker grinding online plus the sale of my motorbike). Last week I had a lousy C$375 left despite having played every blackjack session near perfectly. And despite barely making any mistakes whatsoever when counting, I had also downloaded a blackjack software to help me keep track. I don’t know if that’s against the rules or anything. At least I couldn’t find anything about it in your blackjack terms and conditions.

Despite going from the minimum bet to the maximum bet – with a dream-like scenario of a 500x spread! – I still lost money. With even a tiny edge at blackjack that just shouldn’t be mathematically possible! I checked my blackjack software and it told me, based on the count (it was connected as an application to keep track of it, so everything was registered automatically), and where I bet the absolute maximum, the software told me that my bad run was in the 99,954th percentile. That what I had gone through was a one in fifteen hundred event!

Now, I don’t quite buy into that. It’s just too much of a coincidence. Instead, I smell a rat. Either your online casino is rigged (at least when it comes to blackjack), or else you’re cheating. Logically, it just can’t be anything else, can it?

Please fill me in here in case I have missed out on something. Unless you can give me a satisfying answer, I will proceed to court. I have already contacted a lawyer who is ready to take the case on. Ironically, I had to pay him with all of my remaining C$375 and an additional loan from my granny. But if things are as I suspect them to be, then justice will be restored, both morally and financially, and the name of online blackjack shall once again be restored.

/Hugh Maron

Answer: Dear Hugh, on behalf of my employer, the XYZ Casino, I am awfully sorry to hear about your experience.

Unfortunately, however, the core of the issue can be neatly summed up in one sentence: Every online casino in the world reshuffles the decks at blackjack after each round of play. The only exception, of course, is live blackjack online, which is one of the many games we do offer in our wide and award winning selection of games.
I am sorry that you, despite your extensive research, due diligence and preparations of any kind, failed to realize this default online blackjack method. In all fairness, given your poker and gambling background together with your blackjack research, bells should ring that a 500x spread indicates that something isn’t quite right. We offer that 500x spread for the very reason that each game is a neutral one that adheres directly to perfect basic strategy. Any divergence from basic strategy adds to the house edge, which I presume, given your blackjack card counting testimony, was the case here. In this instance, the initial blackjack RTP of roughly 99 has in practice been somewhere closer to 97, possibly even less.

I regret to say that your blackjack software neither alerts you to a one in fifteen hundred outlier exception, nor have you been subjected to cheating on our account. Counting cards at a RNG game of blackjack online is not just impossible, but unprofitable

As a token of good will (may some blackjack goddess out there reward us!) we will return you C$500 to at least cover for your lawyer deposit, and perhaps a bit of your grandmother’s funds as well.

We further advice you and anyone else to never play blackjack – or any other online casino game too for that matter – with the anticipation of winning money. It’s just not designed that way. Every online casino in the world is there to offer recreation and entertainment for negligible amounts in relation to the private finances of any one customer.

 

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